Primary definition
In the NICE Framework, cybersecurity work where a person: Addresses problems, installs, configures, troubleshoots, and provides maintenance and training in response to customer requirements or inquiries (e.g., tiered-level customer support).
Also known ashelp desk · IT support · tech support · service desk · support desk · technical assistance · customer support · TAC (Technical Assistance Center) · TSC (Technical Support Center) · helpdesk
1 sources cited4 related termsReviewed Aug 10, 2026
— NICCS GlossaryView source
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NICCS
In the NICE Framework, cybersecurity work where a person: Addresses problems, installs, configures, troubleshoots, and provides maintenance and training in response to customer requirements or inquiries (e.g., tiered-level customer support).
NICCS Glossary · 2024
Cite this term
Permanent URL · stable across revisions
Election Security Glossary. (2026). Customer Service And Technical Support. In Election Security Glossary. Retrieved August 13, 2026, from https://electionsecurityglossary.com/glossary/customer-service-and-technical-support
Sources
1 cited · last checked Aug 10, 2026
01
NICCS Glossary
NICCS Glossary
Single-source
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